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Common import errors

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How to troubleshoot importing errors when using Sage Accounts.


To save you time setting up your service, you can import your contact, product, and service records. You can also import your customer and supplier opening balances.

To help you with this, we’ve created templates you can use. This is to ensure the information you’re importing is in the correct format.

However, there may be times when the import fails. If it fails, you’ll receive an error which tells you which cell in the CSV file you need to correct. Here are some of the most common errors.

 TIP: If you’ve checked all the common errors listed and you’re still receiving errors, your import file could be corrupt. To correct this, copy and paste the contents of your import file into a new CSV template file. You can download this from the relevant import page.