This article answers the most common questions our support team receives.
We'll send your invoice on or around the fist day of each month. We bill per calendar month, from the first to the last day of the month.
We take direct debit payments on or around the 16th of each month.
If you sign up in the middle of a month, we'll invoice you pro-rata for the first month.
If you sign up for a free trial in the middle of a month, your first invoice will include a pro-rata amount for the non-trial period. For example, if you sign up on for a free trial on 15 March, and your free trial ends on 14 April, we will send your first invoice on 1 May. This will include two chargeable periods, 14-30 April, and 1-31 May.
The price we show on our website excludes VAT.
The amount shown on your invoice will include VAT at the current standard rate.
Once your free trial period has expired, you'll need to set up a direct debit before you can continue to use the service.
Simply enter your direct debit details and continue using your service as normal. We’ll email you to let you know when your first payment will be taken.
We bill per calendar month, and this covers the period up to and including last day of each month.
If you cancel your subscription part way through the month, before we take your direct debit, payment for the current month is still due.
If you cancel after we take your direct debit, no further payment is required.
Changing your direct debit details is quick and easy. You don’t need to cancel your previous direct debit as we do this automatically when you enter your new details. To change your direct debit:
You can put any reference number you want here or leave it blank. This is for your own records and isn’t compulsory.