Send a credit note

Send by email

You can email your credit note as soon as you've finished entering the details. To do so select the Email option from the panel on the right hand side once you've selected Save Credit Note.

Using either of these options displays the Email Credit Note dialog. Here, you can enter the To and Cc email addresses you want to send the credit note to. You can also select whether you'd like to receive a copy yourself. You can also specify whether you'd like to attach a PDF version of the credit note to the email.

The Subject and Message text show here are from from the defaults set in Document Emails, within Business Settings. You can change these within the Email Credit Note dialog.

Preview and print a credit note

If you'd like to see what your credit note will look like before you print it, you can preview it on screen. This shows how your printed credit note will look, using the template, logo and other customisations you've made.

To preview your credit note, select the Print preview option. You can find this in the options panel on the right of the credit note:

Once you've previewed your credit note, use the dialog that appears to choose whether you want to Mark as sent or Leave as unsent.

What happens when I send a credit note?

• The timeline on the credit note updates, and shows as SENT
• The issued status of the credit note shows as 'Yes' on the Sales list