Enter money out as a cash refund

The refund could be for:

• A customer where you haven't sent an invoice or credit note
• A cash sale
• A sale that's not to a regular customer

You can’t use this method when dealing with cross-border transactions.

To minimize errors, restrict ledger accounts to specific transaction types, like allowing sales categories only on receipts.

We also normally only allow you to choose a customer when recording money in.

Using the refund option allows you to:

• Create money out transactions for a customer
• Select a sales category for the refund, without having to change the visibility setting on the category first

Record money out for a cash refund

To do this: 

1. Go to Banking.
2. Select New, then Money Out.
3. Select the Enter a refund for a sale link.
4. Enter the details of the transaction you want to refund. 
5. Select the Bank Account.
6. Enter the Date sent.
7. Enter the Amount sent.
8. Select the Category.
9. Enter the Details.
10. Select the VAT rate and enter the VAT amount.
11. List refunds involving various items, different ledger accounts or VAT rates separately.
12. Ensure the total value of all separate lines equals the total refund value.
13. Click Save.

You’ve successfully recorded your payment and it appears on the list of transactions for the relevant bank account.