Payslips are blank when exporting to PDF

Why this happens

Blank payslips usually mean one of two things:

• Windows permissions are blocking the folder where you’re saving the PDF
• You need to reinstall or update the Sage PDF Driver

Install Windows updates and restart

1. Close all software, including Sage 50 Payroll Ireland.
2. Press Windows key + R.
3. Type wuapp, then select OK.
4. Select Check online for updates from Microsoft Update.
5. Follow the instructions to install any updates.

• TIP: If you’re not sure about installing updates, contact your local IT support.

6. Restart your computer and log in as a Windows administrator.
7. Repeat steps 2 to 5 until there are no more updates.

Reinstall the Sage PDF Driver

1. Open Sage 50 Payroll Ireland and log in to a payroll.
2. Go to Help, then select System Information.
3. Select the Program Directory link.
4. Open the PDF folder.
5. Double-click Install.exe, then select OK.

Check the Sage PDF Printer port

1. Press Windows key + R.
2. Type control printers, then select OK.
3. Right-click Sage PDF Printer 5.50, then select Printer Properties.
4. Select the Ports tab.
5. Make sure the NUL checkbox is selected.
   • If it’s not, select it now and select Apply
6. Select OK to close the properties window.