Modify your antivirus software to avoid conflicts with Sage 50 Payroll Ireland

Exclude Sage 50 Payroll Ireland files and folders from your antivirus scans to prevent slow performance or update issues.

Your antivirus keeps your computer safe but can clash with Sage 50 Payroll Ireland. When it scans active files, it can lock them and make the software slow or freeze.

You can avoid this by excluding Sage 50 Payroll Ireland folders and URLs from your antivirus scanning routine.

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Locate your Sage 50 Payroll Ireland directories

1. Open Sage 50 Payroll Ireland and log in as normal.
2. Go to Help, then select System Information.
3. Under Program Details, note the Program Directory and Data Directory locations.

TIP: A local drive, for example, C:\Program Data\Sage Payroll, means the data is on this computer. A mapped network drive means it's on a network.

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Folders to exclude from antivirus scans

Exclude these folders, and their subfolders, from your antivirus scanning routine:

• C:\Program Data\Sage
• C:\Program Files (x86)\Common Files\Sage SBD
• C:\Program Files\Common Files\Sage SBD
• C:\Program Files (x86)\Common Files\Sage Ireland Payroll
• C:\Program Files\Common Files\Sage Ireland Payroll

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Add Sage 50 Payroll Ireland URLS to trusted sites

Your firewall or antivirus can block software updates or online services. Add the following URLs to your trusted sites list or allowlist. 

 NOTE: If you're not sure how to modify firewall or antivirus settings, contact your IT support team. 

• https://licensing2.services.sage.com/lic/services/LicenceService
• https://api-rtx-ie-prod-ros.sagertx.com/
• uk-prod-migrationapi.sagepayrollservices.co.uk
• http://update.sage.com
• https://update.sage.com
• http://downloads.sage.co.uk
• http://download.sage.com
• https://download.sage.com
• https://drive.sage.com
• https://eol.sage.co.uk/filesandfoldersv1
• https://ds.sage.co.uk/api/dataservices
• https://s3.amazonaws.com
• https://signon2.sso.services.sage.com
• https://licensing.services.sage.com/lic/services/LicenceService
• https://regulatory-reports.sagecompliance.com/public/v3
• http://regulatory-reports.sagecompliance.com/
• http://www.tax.service.gov.uk/
• https://www.sagebankdrive.com/api/v1
• https://eu.sagebankdrive.com/api/v1
• https://www.sagetokenservice.com/api/v1
• https://licensing.services.sage.com
• http://licensing.services.sage.com
• https://licensing2.services.sage.com
• http://licensing2.services.sage.com
• http://update.sage.com
• https://update.sage.com
• http://download.sage.com
• https://download.sage.com