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Remote Data Access (formerly Sage Drive) FAQs

Created on  | Last modified on 

Summary

This article outlines common queries about Remote Data Access (formerly Sage Drive) in Sage 50cloud Accounts.

Resolution

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TIP: If your data is stored at your office premises we recommend either your IT department or a designated user has remote access via remote desktop, VPN etc to your server to ensure you can perform any essential routines required.

Managing Remote Data Access

Which site is the main or remote site when using Sage 50cloud Accounts v28?

In versions v27 and below, Remote Data Access had a main site, where the data was uploaded, and remote sites which accessed the data. In v28 we've simplified this by removing the concept of main and remote sites, all sites are now treated the same. Read more >


What are the system requirements for Remote Data Access?

Your Internet connection needs a minimum of 4Mbps download speed and 2Mbps upload speed to use Remote Data Access. Read more >


How do I get started with Remote Data Access?

For all the help you need to set up Remote Data Access, connect to and manage access to data, visit the Remote Data Access Help Centre.


How do I remove a company from Remote Data Access?

Sometimes you may want to remove a company from Remote Data Access and start again. For example, if you forget your encryption password, or to change the data owner. Read more >


How do I connect to Remote Data Access on a remote computer as a user or as an accountant?

If a company is removed from Remote Data Access and re-uploaded, any remote locations must disconnect and reconnect to the latest copy of the data. Read more >


How do I disconnect and reconnect to Remote Data Access on a remote computer?

If a company is removed from Remote Data Access and re-uploaded, any remote locations must disconnect and reconnect to the latest copy of the data. Read more >


How do I change my Sage Account (formerly Sage iD) email address?

If you have a new email address, we recommend that you create a new Sage ID for the email and link it to your My Sage account. Read more >


What do I need to do after updating my Sage 50cloud Accounts software?

When you update Sage 50cloud Accounts, your existing data converts to the new version the first time you open the new software. We recommend that you convert your data on the Remote Data Access main site before accessing it from other sites. Read more >


How do I check which computer is the main site?

If you're unsure if you're using Remote Data Access, or you want to find out if you're on the main site or a remote site, it's easy to check. Read more >


Can I add additional companies and users?

If required, you can purchase additional Remote Data Access connected users to allow more people to access your data via Remote Data Access.

For more information, visit the UK or Ireland Sage Store.


What do I do if I get get a message pop up?

The steps required will be different depending on the message on your screen. Read more >



Find out more in our dedicated Help Centre

To help you with Remote Data Access,  we've pulled together everything you need!
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