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Error: 'Option currently locked...'

Created on  | Last modified on 

Summary

Fix this error in Sage 50 Payroll Ireland.

Description

The following error appears in Sage 50 Payroll Ireland:

'Option currently locked

There is a lock on the system that may be preventing you from entering this option.'

Only the Sage 50 Payroll Ireland administrator can clear this lock.

Reasons why the lock occurs

  • You're trying to access an option while already using another one. For example, you open Employee Details, while Time and Pay is already open
  • If another user is accessing the option on another computer
  • If Sage 50 Payroll unexpectedly closes while the option is in use. If so, you can clear the locks to regain access by entering the administrator password

Only clear the locks when there are no other users logged in to Sage 50 Payroll Ireland.

Resolution

Clear your username

If your username appears in the window as the locked user:

Ensure nobody is using Sage 50 Payroll Ireland, then select Clear Locks.

Log in to the payroll, and continue processing.

Clear another username

If another user's username appears in the window as the locked user:

  1. Check that there are no other users logged into Sage 50 Payroll Ireland.
  2. Select I acknowledge no other users are logged into Sage Payroll.
  3. Select Clear Locks.

You can now log in to the payroll and continue processing.

Clear locks in the admin login

If you can't see the Clear Locks option, you can access it using the Admin login.

  1. In the login window, enter the username ADMIN, and enter the password. 
  2. Select OK.
  3. Select Advanced, then Clear Multi-user Locks.
  4. If you know that no other users are logged in, select OK.
  5. Select Login, then Login to a Payroll.