Solution Properties
Solution ID:
260626094629260
Last Modified Date:
Fri Jun 26 12:54:43 UTC 2026
Taxonomy Path:
Case category//How do I...//setting up
Author:
[email protected]
Manage the email reply address shown on documents
Description

Sage Accounting sends document emails from [email protected] rather than your own email address.

Add a reply email address so customers know where to send questions.

The email defaults to the logged-in users email address, but you can change it to a specific inbox.

NOTE:

If your accountant set your account, update it to avoid their email showing.

Cause
Resolution
  1. From Settings, then Business Settings.
  2. Select Document Emails.
  3. In the Email Reply Address section, select Change. 

    NOTE:

    The brackets show the current reply address.

  4. Add the email address you want to use and click Continue.
  5. Check your inbox for an email with a verification code.
  6. Enter the code and choose Verify.
▼ Sending emails from your own email

You can't change the no-reply address; [email protected].

To send from your own email account instead:

  • Export the invoice to PDF and save the file locally to your PC or mobile device
  • Attach your file to an email to send from your email account

 

Steps to duplicate
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