ERROR: Authentication failed with NAERSA
Description

There are three possible reasons for this error:

  • The cert has expired 
  • Your agent Tax Advisor Identification Number (TAIN) is incorrect
  • The request has timed out
Cause
Resolution

The cert has expired

The cert you use for sending and receiving data with Revenue Online Services (ROS) is no longer valid. Download a new one from ROS.

For help on this, read Revenue Online Service (ROS) - How to save your digital certificate.

Your agent TAIN is incorrect

The TAIN in Sage Payroll doesn't match the one with ROS. Update Sage Payroll with the correct one.

For more information, read Record your Tax Advisor Identification Number (TAIN) in Sage.

The request has timed out

Sage can't connect to NAERSA. Try retrieving the AEPN again.

 

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