This communication was sent 06 January 2026. Sage CRM 2025 R2 We’re excited to share that Sage CRM 2025 R2 is here. This update makes Sage CRM faster, more secure, and easier to use. It’s part of our ongoing commitment to keep improving the product. What's New? Enhanced exchange online integration We’ve added full Microsoft Graph support, so you can now sync tasks and contacts, building on the appointment sync introduced in the last update. Modern authentication with OAuth 2.0 Configure OAuth 2.0 for Exchange Online for a simpler, more secure login and integration workflow. Sage CRM Labs Sage CRM Labs introduces two new features. Quote Templates let you create and reuse custom quote formats for faster quoting. Webhooks make it easy to connect Sage CRM to other systems instantly with simple HTTP requests when you add or update records. Security and stability improvements Hardening of core components, API vulnerability patches, and platform upgrades for SQL Server and mobile browsers. Other improvements We’ve fixed issues reported by customers, including better case list access, improved Mailchimp merge tag handling, and more reliable appointment syncing. We’ve also deprecated legacy features like CTI and added stronger support for modern operating systems and browsers. Learning and support For more information, visit the Help Centre. Software Download - You can access the Sage CRM 2025 R2 download here
Training If you’ve completed the Sage CRM 2021 recertification course, you don’t need any extra training. Haven’t taken it yet? Complete the course first to unlock upgrades and start selling this version. To check your certification status, email [email protected]. Useful Links Integration with Sage products Sage 200 CRM (standalone) with Qnect 200 – we’ve tested and confirmed support for this version. The Qnect 200 compatibility matrix now shows these updates Sage 200 CRM (using classic integration or connector) – we’ve retired this customised version. It no longer works with any Sage 200 setup that uses connector or integration features. Sage CRM with Sage ERP 1000 – we haven’t tested this combination, and we don’t support it with any version of Sage 1000. Help and support - Contact your Channel Executive by calling or emailing them.
- If you have a technical query, speak to our support team or raise a case online.
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