| | Bank Feeds - No new transactions appear when I refresh the feed |
| Resolution | Restart the data services To resolve this, stop and start the data services on the computer that holds your data.
Check your version If the issue persists, continue with the steps below for your version. - Click Help and click About.
- Under Program Details in the left column, note the Version Number.
 ▼v29.2 or above I have an error - Make sure all users log out.
- Restart the machine where the data is held.
- If the transactions still don't appear, contact us.
I don't have an error - Wait five working days and retry downloading the transactions.
- If the transactions are missing after five days, disconnect and reconnect the bank feed.
Once you reconnect your bank account, it can take up to 24 hours to connect. If they still don't appear after that, contact us. ▼v29.0 or below I have an error - Make sure all users log out.
- Restart the machine where the data is held.
- If the transactions still don't appear, contact us.
I don't have an error - Wait five working days and retry downloading the transactions.
- If the transactions are missing after five days, disconnect and reconnect the bank feed.
Once you reconnect your bank account, it can take up to 24 hours to connect. If they still don't appear after that, contact us.
|
|