To unallocate quick entries, you must locate the customer allocation transaction first. 

Follow the steps below to locate the customer allocation, then unallocate the transaction.

 NOTE: Once you unallocate your transactions, the sales invoice and the credit note become outstanding. 

Unallocate from Customer Allocation

1. From Contacts, select Customers.
2. Open the customer contact the transaction is related to.
3. Locate the allocation. To do this, look in the Type column for Customer Allocation.
    TIP: If you can't find the allocation straight away, try changing your date filters. Look for the date the allocation took place. 
4. Open the customer allocation, then untick the checkbox on the invoice row and the credit note row that you want to unallocate.
5. Select Save, your quick entry invoice and credit note will now show outstanding.