If you email a quote or estimate, your customer can accept or decline it themselves.

You'll receive a notification if the customer declines. The status of the quote or estimate will update from pending to declined.

If you don't email your quotes, you need to decline it manually.

1. Go to Sales, then select Quotes & Estimates.
2. Select the quote or estimate you want to mark as declined.
3. Select Mark as declined.
4. Enter a reason (optional) and select Mark as declined.

The quote or estimate remains in your Quotes & Estimates list. The status now shows as Declined.

The customer can change their mind and decide to accept the quote or estimate. You can reactivate it and change its status to Pending. To do this, open the declined quote or estimate from the Quotes & Estimates list. Next, select Unmark as declined and save it.