If you are a Tax agent running Payroll on behalf of an employer you need to complete the following steps. You can't use an Agent Certificate to process payroll until you have.

Agents should:

1. Enable TAIN submissions and record your TAIN in Payroll - This ID is case-sensitive.
2. Ensure you have been set up within ROS to submit on behalf of your client.

Digital Cert Troubleshooting

• Can you log into ROS using the certificate? - This indicates the certificate is active for the business
• Have you reset the certificate password recently? - If so, download a new copy
• Has the user removed old certificates from Step 2 of the pay run. Have they cleared browsing history?
• Does the certificate password contain non alpha-numeric characters (for example, ?$@ etc).
  If so:
  1. Reset the password.
  2. Enter a new password with numbers or letters only.
  3. Re-download the certificate.
• Is the customer an agent? Have they entered their TAIN and enabled agent submissions in the client account?

The RPN (Revenue Payment Notifcations)

• The RPN files replace the old P2C files that businesses used to download from ROS for employees
• Each employee in Payroll will have an RPN retrieved from ROS. It details their rates, thresholds, cut-offs and the YTD values for previous employments
• If an RPN is not available for a new employee, the service will attempt to create a new RPN for that employee. The employee needs a PPSN number and Employment ID in their payroll Employee record
• Step 2 of every pay run checks RPNs with ROS. If needed, the system will retrieve RPN's to apply to employees 

If you are still having issues, please read our article:

• RTR Errors