| | Description | How you delete the credit note depends on whether it's allocated (paid) or included in a VAT Return. How this worksYou can only delete credit notes when they have not been used to pay an invoice and have not been included on a VAT Return. If the credit note has been: - Used to pay an invoice, then unallocate the credit note first to remove the link to the invoice
- Included on a VAT Return, you cannot delete the credit note. Reverse the credit note with an invoice instead
You can delete credit notes only if they have not paid an invoice or included on a VAT Return. - From Reports, choose VAT Returns.
- Select the Delete icon next to the draft VAT Return.
Once you include the credit note on a VAT Return and submit it to the Revenue, you cannot delete it. If you make a mistake, you will need to reverse the credit note with an invoice to nullify the value. Your next VAT Return will then include the new invoice. On the cash scheme, it is the payment and not the invoice that's included on the VAT Return. Simply remove the credit note from the invoice and delete as necessary. |
| Resolution | Edit a credit note - From Sales, select Sales Credit Notes.
- Select the relevant credit note.
- Click Edit.
- Edit the details as required and click Save.
When you create a credit note and allocate it to an invoice, we create an allocation transaction. This transaction holds the details of linked credit notes and invoices. Before you can delete an invoice paid using a credit note, you must edit the allocation transaction. - From Contacts, select the required customer.
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From the Activity tab, open the relevant customer allocation transaction. The allocation transaction date is the date you allocated the invoice and credit note. -
Clear the check boxes for both the invoice and the credit note if the credit note is allocated to a single invoice, If you allocated multiple transactions at the same time, and you only want to un-allocate one invoice and credit note, the remaining transactions are unaffected. - Select Save.
The credit note status now shows as Unpaid. You can now edit the credit note. You must create a new credit note to reverse a credit note that’s included on a VAT Return; editing it is not possible. - Create an invoice with the same details as the credit note.
- Allocate the invoice to the credit note you want to delete.
- Create a new credit note with the correct details if required.
Create an invoice - From Sales, select Sales invoice.
- Create a Sales invoice with the exact details as the original credit note.
- If required, enter a reference. For example, Credit Note reversal.
- Enter any notes, and Save.
Allocate the invoice and credit note - From Contacts, select Customers.
- Open the relevant customer.
- From the Manage dropdown, select Account Allocations.
- Select the check boxes next to the credit note and the new invoice, and Save.
Your next VAT Return will include the invoice, and your VAT liability will adjust accordingly.
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and adjust the Amount to Pay to match the total of the remaining allocated invoices.