To refund a payment to a customer, you can do this via the Stripe dashboard. However, you start the process directly from the invoice in Sage Accounting.
NOTE:
You can only apply refunds to the original card that you made the payment with.
Cause
Resolution
Refund a Stripe payment
Select Sales, then select Sales invoices.
Open the invoice you want to refund.
Under Amount Paid, select the payment link.
Next to the payment amount, select the pencil icon under Refund.
When prompted, select Refund in Stripe. We re-direct you to Stripe.
Sign into your Stripe account.
Choose Refund.
By default, the full amount displays in the Refund box. If you want to make a partial refund, enter a different amount here.
Select a Reason, then enter some descriptive text in the box provided.
Choose Refund, then close the Stripe dashboard.
The original payment now shows as either Refunded or Partially refunded. We create a new refund transaction in your Stripe bank account in Sage Accounting.