When you refund an other receipt, we create the opposite transaction, a Sales Other Payment (outgoing money).

You can only create a sales other payment by refunding an other receipt, and you can't allocate it to a transaction. It also lets you enter a money out transaction for a customer.

1. From Banking, choose the relevant bank account.
2. Select New Entry, then Purchase/ Payment.
3. Choose the Other Payment tab, then the Enter a refund for a sale link.
4. Enter the details of the refund.
5. Select Save.