This explains how to refund a payment made by a customer using Stripe. You must do this via the Stripe dashboard, although you start the process directly from the invoice in Accounting. Refunds can only be applied to the original card used to make the payment. Refund a Stripe payment - Go to Sales.
- Open the invoice you want to refund.
- Under Amount Paid, select the payment link.
- Next to the payment amount, select the edit icon
 . - When prompted, choose Refund in Stripe.
- We re-direct you to Stripe.
- Sign in to your Stripe account.
- Choose Refund.
- By default, the full amount displays in the Refund box. If you want to make a partial refund, enter a different amount here.
- Select a Reason, then enter some descriptive text in the box provided.
- Choose Refund, then close the Stripe dashboard
The original payment now shows as either Refunded or Partially refunded, and a new refund transaction is created in your Stripe bank account in Accounting. [BCB:299:UKI - Personal content block - Dane:ECB]
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