In Sage 50 Accounts the system installs the reports as a zipped folder and extracts them when the first user logs in.

This error occurs when the software can't locate the report files.

To resolve this, you need to uninstall then reinstall your software.

Uninstall Sage

1. Open Sage 50 Accounts, select Help, then press About.
2. Make a note of the program directory and software version. If you plan to reinstall, also note your serial number, activation key and account number.
3. Back up your company data then close Sage 50 Accounts.
4. Press the Windows key (or click the Start menu button) then select the Settings.
5. Select Apps.
6. Select Installed apps.
7. Locate the version of Sage 50 Accounts to remove from the list.
8. Press the three-dot icon next to the program, then select Uninstall. 

Reinstall Sage

1. On your new computer, close all software then download and install your software version.
2. To begin the installation, locate and double-click the downloaded file. For example,

   Sage 50Accounts_v32.1.349.0.exe

   
   TIP: To view your Downloads folder, press Ctrl + J on your keyboard while you have your web browser open.
3. If prompted, press Yes to allow this app to make changes to your device.
4. Select the I accept the terms of the Licence Agreement check box and press Next.
5. Select the Standard (recommended) installation type and press Yes, begin installation.
6. Once complete, the software checks for any updates, if prompted select Install then press Yes, begin installation.
7. If prompted to restart your computer, select Restart now.
8. If not prompted to restart, to complete the install, select Close, then Close again.