Don't worry, if you see this message when emailing a layout in Sage 50 Accounts v28 or above using Microsoft Outlook, it's easy to fix. Let's take a look.

NOTE: If you use another version of Outlook, such as Office 365, please use our Unable to send all emails guide instead.

NOTE: If you have other issues or error messages when emailing your layouts, or if you use a later version of Outlook, you can follow the help in our Troubleshooting email issues guide.

Check your version of Microsoft 365

If you're using Microsoft Office 2010, this isn't compatible with Sage 50 Accounts v28 or above. You should upgrade Microsoft 365 to a more recent version, then try emailing your layout again in Sage 50 Accounts.

If you're using Microsoft 365 2013 or 2016, follow the steps in the section below to resolve the error.

TIP: To find out the version you're using, please refer to the Microsoft help guide > 

[BCB:294:Microsoft Office compatibility checker:ECB]

Create a new signature in Outlook

For help in creating a signature, please refer to the Microsoft help guide >

Once the signature has been created, you can apply it to your layout in your program:

1. In Sage 50 Accounts, on the menu bar click Settings, then click Email Defaults.
2. Confirm your Email Program is set as Microsoft Office Outlook.
3. Click the tab for the layout type you wish to apply a new signature to, for example, Invoice.
4. Click the drop-down menu next to Override Default Outlook Signature and point to the new signature you have just created.
5. Repeat step 4 for any other layout types, for example, Statements.
6. Press Apply and then select the check box for the layouts you wish to apply these settings to, expanding the boxes to select individual layouts.
7. Click OK.

Download the SBDDesktop.exe.config file

1. Click this button to download the SBDDesktop.exe.config file:
   SBDDesktop.exe.config download
2. If prompted to save the file, click Save. 
   NOTE: Depending on your web browser, the file may automatically save to your Downloads folder. To view your Downloads folder, press Ctrl + J on your keyboard. 
3. Browse to where the file was saved, then right-click on the SBDDesktop.exe.config file, then click Copy.
   NOTE: Ensure you copy the file with the exact name SBDDesktop.exe.config and not duplicates such as SBDDesktop.exe(1).config
4. In Sage 50 Accounts, log into your company, then click Help and click About.
   
5. Under Program Details, click the Program Directory folder path.
   
   The file explorer window opens, showing the program directory folder.
   
6. Within the file explorer window, right-click, then click Paste to paste the downloaded file into the program folder. 
   
   
7. Close the file explorer window, then close and re-open Sage 50 Accounts.

That's it. You can now email documents without the error message appearing.

If the issue persists, you can follow our further troubleshooting steps in our Understanding Event Log Errors guide. If these steps fail to resolve the issue, please get in touch so we can help you.