| Intrastat option missing | Country code not set to GB or IE | Check Country Code in Settings > Company Preferences. If required change to GB or IE.
Open Settings > Invoice & Order defaults > Intrastat and ensure the Generate Intrastat check boxes are selected. |
| Order missing from Intrastat report | Order included on a previous report. | Check your previous reports. An archive of previous reports is available at Help > About > Data Directory > Intrastat Archive. |
| Order dated before the date in the Intrastat Return window? | Only orders dated before the report date will appear in the list. The report date appears in the top left corner of the Intrastat Report window. |
| Order is not delivered, part delivered, despatched or part despatched. | Customers or Suppliers > Sales or Purchase Order List > Check the Delivered or Despatched column and ensure the status is Complete or Part > If required, despatch or deliver the order. |
| Products on the order have a non-EC sales or purchase tax code T4, T7 or T8 by default. | Sales or Purchase Order List > locate and open the order > select the required product line > F4 > In the posting details section, check the tax code and amend if required > OK > Save > Close. |
| The Country Code on the order's delivery address is for a non-EU member state. | Customers or Suppliers > Customer or Supplier List > locate and open the required customer or supplier record > Addresses & Contacts > select the delivery address > Edit > Check and, if required, amend the country code > Save > Close. |
| The product on the order does not have a Commodity Code in the product record. | Products > Product List > select the required product > Product Record > check and if required amend Intrastat Com. Code > Save > Close. |
| The product on the order does not have a Weight in the product record. | Products > Details > Product Details > Weight. The weight field must be completed as it is used in the Net Mass calculation. |
| The order has been marked as complete for intrastat. | Sales or Purchase Order list > Check the Intrastat column > if complete, the order has already been included on a intrastat report. |
| Settings > Invoice & Order Defaults > Intrastat > Default Terms of Delivery and Default Nature of Transaction code (NOTC) blank. | This occurs when there is no Intrastat Configs folder in the program directory. This may be because the software was installed using netsetup. | Reinstall Sage 50 Accounts using the software CD or downloaded files. |
Important: From 1 January 2022, movements of goods between Great Britain and the EU, or Great Britain and Northern Ireland, are no longer covered by Intrastat. Northern Ireland businesses are still covered by Intrastat as part of the Northern Ireland Protocol. For more information about this and other changes, visit our