Why this happens
This happens when the payrolls belong to different companies and the employer registration number isn't the same in both payrolls.
Check company assignment
- Go to Comp. Setup to view companies and assigned payrolls.
- Confirm both payrolls belong to the same company.
You can't transfer employees between payrolls assigned to different companies. Doing so causes incorrect year-to-date values and affects submissions, payslip calculations, and RPN details.
If you need to move employees to a payroll in another company:
- Mark the employee as a leaver in the source payroll
- Create a new employee record in the destination payroll
Check Employer Registration Number
- Go to Company/Payroll, then select Company Details.
- In the General tab, note the Employer Registration Number.
- Log in to the destination payroll.
- Go to Company/Payroll, then select Company Details.
- Enter the same Employer Registration Number, then select OK.
Extra options
- Verify company setup before transferring employees
- Always match Employer Registration Numbers to avoid errors