Delete a customer refund

1. Click Customers and click the required customer then click Activity.
2. Click the customer refund, SP, you want to delete.
3. Click Delete transaction, make sure it's the correct transaction, then click Delete.
4. Click Yes then click Close.

What happens to the deleted receipt?

When you delete a standard VAT customer refund it's marked as deleted.

Points to consider

Bank reconciliation - If you delete a bank reconciled customer refund, this affects your last reconciled balance next time you bank reconcile. To avoid this, ensure you bank reconcile any transactions you post to replace the deleted customer refund.

Has the customer refund been VAT reconciled?

To check, click Transactions then identify the required transaction and check the VAT column.

• R = Reconciled
• N = Not reconciled
• - = Does not require reconciliation

Delete a customer refund

1. Click Customers and click the required customer then click Activity.
2. Click the customer refund, SP, you want to delete.
3. Click Delete transaction, make sure it's the correct transaction, then click Delete.
4. Click Yes then click Close.

What happens to the deleted receipt?

When you delete a standard VAT customer refund it's marked as deleted.

Points to consider

Bank reconciliation - If you delete a bank reconciled customer refund, this affects your last reconciled balance next time you bank reconcile. To avoid this, ensure you bank reconcile any transactions you post to replace the deleted customer refund.

Has the customer refund been VAT reconciled?

To check, click Transactions then identify the required transaction and check the VAT column.

• R = Reconciled
• N = Not reconciled
• - = Does not require reconciliation

Reverse the customer refund

Reverse the customer refund with a customer payment on account (SA)

You must reverse the customer refund with a customer payment on account (SA).

1. Click Customers then click Customer receipt and complete the Customer Receipt window as follows:

Bank A/C Ref	Choose the required bank.
Payee	Choose the required customer.
Tax Code	VAT Cash Accounting only - Enter the same tax code as the original sales refund.
Date	Enter the date of the refund.
Exchange Rate	Foreign trader only - Enter the same Exchange Rate as the original sales refund.
Amount	Enter the amount.

2. Click Save, then click Close.

Points to consider

• Bank reconciliation - Once you post the customer payment on account (SA), if required, you may need to also bank reconcile it. The net effect of the customer payment on account (SA) and original transaction in the bank reconciliation is 0.
• VAT reconciliation - As the customer refund has been VAT reconciled, when you reverse it the new customer payment on account (SA) may appear on the next VAT quarter as a transaction from a previous period. You must include this previous transaction in the VAT Return.

Delete a customer refund

1. Click Customers and click the required customer then click Activity.
2. Click the customer refund, SP, you want to delete.
3. Click Delete transaction, make sure it's the correct transaction, then click Delete.
4. Click Yes then click Close.

What happens to the deleted receipt?

When you delete a non VAT Reconciled customer refund it's marked as deleted.

Points to consider

Bank reconciliation - If you delete a bank reconciled customer refund, this affects your last reconciled balance next time you bank reconcile. To avoid this, ensure you bank reconcile any transactions you post to replace the deleted customer refund.

Reverse the customer refund

Reverse the customer refund with a customer payment on account (SA)

You must reverse the customer refund with a customer payment on account (SA).

1. Click Customers then click Customer receipt and complete the Customer Receipt window as follows:

Bank A/C Ref	Choose the required bank.
Payee	Choose the required customer.
Tax Code	VAT Cash Accounting only - Enter the same tax code as the original sales refund.
Date	Enter the date of the refund.
Exchange Rate	Foreign trader only - Enter the same Exchange Rate as the original sales refund.
Amount	Enter the amount.

2. Click Save then click Close.

Points to consider

• Bank reconciliation - Once you post the customer payment on account (SA), if required, you may need to also bank reconcile it. The net effect of the customer payment on account (SA) and original transaction in the bank reconciliation is 0.
• VAT reconciliation - As the customer refund has been VAT reconciled, when you reverse it the new customer payment on account (SA) may appear on the next VAT quarter as a transaction from a previous period. You must include this previous transaction in the VAT Return.

Delete a customer refund

1. Click Customers and click the required customer then click Activity.
2. Click the customer refund, SP, you want to delete.
3. Click Delete transaction, make sure it's the correct transaction, then click Delete.
4. Click Yes then click Close.

What happens to the deleted receipt?

When you delete a non VAT Reconciled customer refund it's marked as deleted.

Points to consider

Bank reconciliation - If you delete a bank reconciled customer refund, this affects your last reconciled balance next time you bank reconcile. To avoid this, ensure you bank reconcile any transactions you post to replace the deleted customer refund.