Write Off Refunds and Returns - What postings are made

Solution Properties

Solution ID:

200519142449598

Last Modified Date:

Tue Aug 18 09:24:05 UTC 2026

Taxonomy Path:

Case category//How do I...

Author:

[email protected]

Write Off Refunds and Returns - What postings are made

Description

The transactions that the software posts when you use the Write Off, Refunds and Returns wizard.

Cause

Resolution

[BCB:281:UKI Wizard:ECB]

Choose the relevant module:

Customers Suppliers

Choose the type of refund, return or write off:

Customer Invoice Refunds Customer Cheque Returns Refund Credit Notes Payment on Account Refund Write off Customer Accounts Write off Customer Transactions Write off Customer Transactions below a value Write off Customer Small Overpayments

Choose your VAT Scheme:

Standard VAT VAT Cash Accounting

Choose your VAT Scheme:

Standard VAT VAT Cash Accounting

Choose your VAT Scheme:

Standard VAT Vat Cash Accounting

Choose your VAT Scheme:

Standard VAT VAT Cash Accounting

Write off Customer Accounts

NOTE:

Don't use this option if you're using the VAT Cash Accounting scheme.

This option allocates all outstanding invoices, credit notes and payments together then posts the following transaction to change the customer account balance to zero:

If the Balance on the customer account is positive:

Type	Date	N/C	Net	T/C	VAT
SC	Date specified in the wizard.	8100	Amount to write off.	T9	0.00

If the Balance on the customer account is negative:

Type	Date	N/C	Net	T/C	VAT
SI	Date specified in the wizard.	8100	Amount to write off.	T9	0.00

Restart

Write off Customer Transactions

NOTE:

Don't use this option if you're using the VAT Cash Accounting scheme. Read more about correcting, refunding and reversing transactions.

You can only write off sales invoice transactions using this method. The following transaction posts and allocates to the invoice that you choose to write off:

Type	Date	N/C	Net	T/C	VAT
SC	Date specified in the wizard.	8100	Amount to write off.	T9	0.00

Restart

Write off Customer Transactions below a value

NOTE:

Don't use this option if you're using the VAT Cash Accounting scheme. Read more about correcting, refunding and reversing transactions.

The following transaction posts and allocates to the invoice that you choose to write off:

Type	Date	N/C	Net	T/C	VAT
SC	Date specified in the wizard.	8100	Amount to write off.	T9	0.00

Restart

Write off Customer Small Overpayments

NOTE:

Don't use this option if you're using the VAT Cash Accounting scheme. Read more about correcting, refunding and reversing transactions.

The following transaction posts and allocates to the payment on account that you choose to write off:

Type	Date	N/C	Net	T/C	VAT
SI	Date specified in the wizard.	8100	Amount to write off.	T9	0.00

Restart

Customer Invoice Refunds

The following transactions post:

Type	Date	N/C	Net	T/C	VAT
SC	Same details as original invoice.
SP	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

Customer Invoice Refunds

The following transactions post:

Type	Date	N/C	Net	T/C	VAT
SC	Same details as original invoice.
SP	Date specified in wizard.	n/a	Same as invoice.

Restart

The following transaction posts:

Type	Date	N/C	Net	T/C	VAT
SP	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

Customer Cheque Returns

The following transaction posts:

Type	Date	N/C	Net	T/C	VAT
SP	Date specified in wizard.	n/a	Same as invoice.

Restart

Refund Credit Notes

The following transaction posts and allocates to the sales credit:

Type	Date	N/C	Net	T/C	VAT
SP	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

Payment on Account Refund

Standard VAT

Restart

The following transaction posts and allocates to the payment on account:

Type	Date	N/C	Net	T/C	VAT
SP	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

The following transaction posts and allocates to the payment on account:

Type	Date	N/C	Net	T/C	VAT
SP	Date specified in wizard.	n/a	Same as invoice.

Restart

Choose the type of refund, return or write off:

Supplier Invoice Refunds Supplier Cheque Returns Refund Credit Notes Payment on Account Refund Write off Supplier Accounts Write off Supplier Transactions Write off Supplier Transactions below a value Write off Supplier Small Overpayments

Choose your VAT Scheme:

Standard VAT VAT Cash Accounting

Supplier Invoice Refunds

The following transactions post:

Type	Date	N/C	Net	T/C	VAT
PC	Same details as original invoice.
PR	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

Supplier Invoice Refunds

The following transactions post:

Type	Date	N/C	Net	T/C	VAT
PC	Same details as original invoice.
PR	Date specified in wizard.	n/a	Same as invoice.

Restart

Choose your vat scheme:

Standard VAT VAT Cash Accounting

Supplier Cheque Returns

The following transaction posts:

Type	Date	N/C	Net	T/C	VAT
PR	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

Supplier Cheque Returns

The following transaction posts:

Type	Date	N/C	Net	T/C	VAT
PR	Date specified in wizard.	n/a	Same as invoice.

Restart

Choose your VAT Scheme:

Standard VAT VAT Cash Accounting

The following transaction posts and allocates to the purchase credit:

Type	Date	N/C	Net	T/C	VAT
PR	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

The following transaction posts and allocates to the purchase credit:

Type	Date	N/C	Net	T/C	VAT
PR	Date specified in wizard.	n/a	Same as invoice.

Restart

Choose your VAT Scheme:

Standard VAT VAT Cash Accounting

The following transaction posts and allocates to the payment on account:

Type	Date	N/C	Net	T/C	VAT
PR	Date specified in wizard.	n/a	Gross amount of invoice.	T9	0.00

Restart

The following transaction posts and allocates to the payment on account:

Type	Date	N/C	Net	T/C	VAT
PR	Date specified in wizard.	n/a	Same as invoice.

Restart

NOTE:

You can’t use this wizard if you're using the VAT Cash Accounting scheme. Read more about refunds.

This option allocates all outstanding invoices, credit notes and payments together then posts the following transaction to change the supplier account balance to zero:

If the Balance on the supplier account is positive:

Type	Date	N/C	Net	T/C	VAT
PC	Date specified in the wizard.	8100	Amount you're writing off.	T9	0.00

If the Balance on the supplier account is negative:

Type	Date	N/C	Net	T/C	VAT
PI	Date specified in the wizard.	8100	Amount you're writing off.	T9	0.00

Restart

NOTE:

You can’t use this wizard if you're using the VAT Cash Accounting scheme. Read more about refunds.

The following transaction posts and allocates to the invoice that you choose to write off:

Type	Date	N/C	Net	T/C	VAT
PC	Date specified in the wizard.	8100	Amount you're writing off.	T9	0.00

Restart

NOTE:

You can’t use this wizard if you're using the VAT Cash Accounting scheme. Read more about refunds.

The following transaction posts and allocates to the invoice that you choose to write off:

Type	Date	N/C	Net	T/C	VAT
PC	Date specified in the wizard.	8100	Amount you're writing off.	T9	0.00

Restart

NOTE:

You can’t use this wizard if you're using the VAT Cash Accounting scheme. Read more about refunds.

The following transaction posts and allocates to the payment on account that you choose to write off:

Type	Date	N/C	Net	T/C	VAT
PI	Date specified in the wizard.	8100	Amount you're writing off.	T9	0.00

Restart

[BCB:281:UKI Wizard:ECB]

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