Allocate a customer refund to a credit note transaction

Solution Properties

Solution ID:

200427112601518

Last Modified Date:

Mon Jul 27 15:19:42 UTC 2026

Taxonomy Path:

Case category//How do I...//processing

Author:

Allocate a customer refund to a credit note transaction

Description

Cause

Resolution

Go to Bank accounts, select the required bank, then select Customer receipt.
Select the Account dropdown and select the required customer.
Enter the Date and leave the Amount as 0.00.

As a rule, enter the later date of the transactions you're allocating.
On the relevant refund, SP, and relevant credit, SC, in the Receipt column, enter the amount you want to allocate.

This is normally be the smaller amount of the two transactions.
Press Save then Close.

[BCB:19:UK - Sales message :ECB]

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