Sage ID expiry - 'For security reasons you must occasionally re-enter the Sage ID login details for Remote Data Access'

Solution Properties

Solution ID:

200427112553955

Last Modified Date:

Fri Dec 16 15:15:17 UTC 2022

Taxonomy Path:

Case category//I have a problem with...//download/install/activate/upgrade

Author:

[email protected]

Sage ID expiry - 'For security reasons you must occasionally re-enter the Sage ID login details for Remote Data Access'

Description

When you open a Remote Data Access company and enter your Sage ID login details, a token is created on your computer that lasts for 6 months. This means you shouldn't have to enter your login details again within this period, unless something changes on your computer.

Previously, when using Sage 50 Accounts, on the day your token expired, you had to enter your Sage ID login details to access your software.

In Sage 50 Accounts 25.1 and above, from 30 days before the the token expires, a warning message appears letting you know that your token will expire with the option to enter it immediately or to be reminded later.

NOTE: Your Sage ID is the the email and password details you used when first accessing Remote Data Access.

Cause

Resolution

[BCB:43:CSAT - Move feedback:ECB]

30 days - 1 day warning message

"Sage ID expiry

For security reasons you must occasionally re-enter the Sage ID login details for Remote Data Access.

The current details for user "***user email address***" will expire in xx days. To continue to access this company, please re-enter the Sage ID and password.

If you're ready to log in, click Log in now. If not, click Remind me and select a time that suits you then click Log in later."

If you know your Sage ID login details, click Log in now and enter the details and click Sign In.

If you don't have the Sage ID login details, click the Remind me drop-down and click the time when you want to be reminded, then click Log in later. Your software will then open as usual.

24 hour warning message

When you're within 24 hours before the token expires, the following message appears:

If you know your Sage ID login details, click Log in now and enter the details and click Sign In.

You can still click Close and access you software at this stage, but once past the 24 hour period, you must enter your Sage ID login details to gain access.

[BCB:95:Accounts - RDA_hub:ECB]

[BCB:91:Support message - RDA / Drive chat:ECB]

Steps to duplicate