1. Click Customers and click the required customer then click Activity.
2. Click the customer credit, SC, you want to delete then click Delete transaction.
3. Check the details to make sure it's the correct transaction, then click Delete.
4. Depending on whether the credit is VAT reconciled or not, you're prompted to either delete, or reverse the transaction.
   
   Click Yes to whichever message appears, then click Close.

What happens to the deleted credit?

What happens to the transaction depends on whether it has been VAT reconciled or not:

• Not VAT reconciled - the transaction is marked as deleted.
• VAT reconciled - the original credit can't be deleted, therefore a batch customer invoice is posted to reverse the credit.

[BCB:19:UK - Sales message :ECB]