Locate where your data is held

As a rule, if this path starts with C:\ the data is held on the computer you're on, if the path starts with \\ the data is held on a different computer. If you're not sure, please contact your IT support.

Once you know where your data is held, please move to this computer to carry out the steps below.

Restart the Sage Accounts data service

1. If possible, restart the computer where your data is held, identified above.
   
   If the issue persists, or you're unable to restart this computer, continue to step 2.
2. On the computer holding your Sage Accounts data, press the Windows key + R on your keyboard.
3. Enter services.msc, click OK then in the list of service look for the following relevant service:
   • Sage Accounts v30 - Sage 50 Accounts Service v30
   • Sage Accounts v29 - Sage 50 Accounts Service v29
   • Sage Accounts v28 - Sage 50 Accounts Service v28
   • Sage Accounts v27 - Sage 50 Accounts Service v27
   • Sage Accounts v26 - Sage 50 Accounts Service v26
   • Sage Accounts v25 - Sage 50 Accounts Service v25
   • Sage Accounts v24 - Sage 50 Accounts Service v24
   If the service doesn't appear please continue to the section, Install the Sage Accounts Data Service >>
4. Right-click the service, click Properties and in the Startup type drop-down click Automatic, then click OK.
5. Right-click the service, click Stop, right-click the service again, then click Start.

Install the Sage Accounts Data Service

You need to download and install the Sage Accounts Data Service for your version.

1. Download and install the relevant file below:
   • Sage Accounts v30.1 (64-bit) - Sage50Accounts_30.1.343.0_Dataservice_64bit.exe
   • Sage Accounts v30.1 (32-bit) - Sage50Accounts_30.1.343.0_Dataservice_32bit.exe 
   • Sage 50 Accounts v29 -  Sage50Accounts_29.0.286.0_Dataservice.exe
   • Sage 50 Accounts v28 - SageAccounts_v28.1_DataService.exe
   • Sage 50 Accounts v28 - Sage50Accounts_27_DataService.exe
   • Sage 50 Accounts v27 - Sage50Accounts_27_DataService.exe
   • Sage 50 Accounts v26 - Sage50Accounts_26.3_DataService.exe
   • Sage 50 Accounts v25 - Sage_50_Accounts_v25_DataService.exe
   • Sage 50 Accounts v24 - Sage_50_Accounts_V24_DataService.exe
2. To complete the installation, follow the onscreen prompts
3. To install the latest updates for the data service, download and install the relevant file:
   • Sage 50 Accounts v30 - No update needed
   • Sage 50 Accounts v29 - No update needed
   • Sage 50 Accounts v28 - No update needed
   • Sage 50 Accounts v27 - No update needed
   • Sage 50 Accounts v26 - No update needed
   • Sage 50 Accounts v25 - Sage_50_Accounts V25.1.exe update
   • Sage 50 Accounts v24 - Sage50Accounts_v24.2.exe update

Check key permissions - Sage 50 Accounts v28 or above

If you're using Sage 50 Accounts v28 or above, as an additional step you should also check the Data Service key permissions.

If after following these steps, this or further Sage service messages appear, you can find further help in our troubleshooting guide. This may involve checking Windows settings such as firewalls and folder permissions so you may prefer to pass the article to your IT support. You can also find further help by searching in the Sage Help Centre.