Invoice Payments - View failed transactions

Solution Properties

Solution ID:

200427112454208

Last Modified Date:

Tue Apr 07 09:01:54 UTC 2026

Taxonomy Path:

Case category//I have a problem with...//processing

Author:

[email protected]

Invoice Payments - View failed transactions

Description

With Sage Invoice Payments you can request and receive payments from your customer by either card, using Stripe, or PayPal. Once paid, any transactions automatically post into Sage 50 Accounts.

If any of these transactions fail or partially fail, the next time you open Sage 50 Accounts, or if you manually synchronise your data, the View failed transactions window appears.

Cause

Resolution

This window gives details of any transactions that have failed. These must be entered manually in Sage 50 Accounts.

Details	The details of the failed transaction.
Cust Account	The customer for the failed transaction.
Date	The date of the failed transaction.
Information	Further information with steps on how to resolve.
Type	The transaction type of the failed transaction.
T/C	The tax code of the failed transaction.
Currency	The currency of the failed transaction.
Amount	The amount of the failed transaction.

TIP: If you've dealt with all failed payments manually, you can select the Don't show again check box to dismiss the message - It will reappear if any new failures occur.

[BCB:19:UK - Sales message :ECB]

Steps to duplicate