If you change your email address or the task of emailing reports and layouts is taken on by someone else, you may need to change the email address that your reports and layouts are sent from. Let's take a look at how to do this.

To choose the email address your software sends email documents from, follow the steps below for your chosen method of email management.

Microsoft Outlook

 NOTE: Microsoft Outlook uses the first email address that was created in Outlook. If your Outlook has multiple email addresses and your documents are sent to the wrong address, remove all other email addresses and add back on, so the required email address is prioritised. 

For help changing your default Outlook profile, you can follow the steps on Microsoft's help guide.

If you experience any problems emailing your documents after making this change,  use our guide on Troubleshooting email errors and issues.

Webmail

If you use SMTP settings to connect to webmail, e.g. Gmail or Yahoo, you can specify the email address by editing your SMTP settings.