Error: 'Oops, something went wrong' when logging into My Sage
Description
[BCB:25:My Sage - issues:ECB]


We're sorry you are having issues logging into My Sage. To help you understand what might be causing this issue we've listed the reasons below:

  • You've entered details that aren't recognised.
  • A My Sage account doesn't exist for the email entered.
  • The My Sage account isn't yet activated.
  • There's a problem with the My Sage website.
Cause
Resolution

Let's help get this issue resolved quickly. We recommend you try the following:

  • Confirm your email and password are correct and try logging in again.

    NOTE: If you're unsure of your details, you can reset your password. If you don't receive an email when resetting your password, this suggests you don't have an account with the email used.

  • Create a My Sage account for the required email.

If you're still having problems don't worry! Please contact us for further help.

Steps to duplicate
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