When logging into My Sage, sometimes you see the following error:

'Sign On Failed - Your account has been temporarily locked'

This occurs if you enter your password incorrectly three times in a row. The lock lasts for five minutes.

Unlock the account

If this happens, you have three options:

• Option one - wait five minutes until the account automatically unlocks
• Option two - force the unlock by resetting your password
• Option three - create a new My Sage login using a different email address