When logging into My Sage you may receive the following message: 'Sign On Failed - Your account has been temporarily locked...'

If you enter your password incorrectly three times in a row, your account is temporarily locked for 5 minutes.

If this happens, you have three options:

• Option 1 - wait five minutes until the account automatically unlocks
• Option 2 - force account to unlock by resetting your password
• Option 3 - create a new My Sage login using a different email address