When you install an update for Sage 50 Accounts, the following message can appear:

'The installation was interrupted before Sage Accounts could be successfully installed.
Service Sage 50 Accounts Service could not be stopped. Verify that you have sufficient privileges to stop system services...'.

This occurs if the Sage 50 Accounts data service couldn’t be stopped.

If you try to open Sage 50 Accounts after the failed install, you can also see the message:

'Data service unavailable on this machine'.

Stop the service

1. Close the error message.
2. Press the Windows Key and type cmd.
3. Right-click Command Prompt and click Run as administrator.
4. Enter the following, depending on your version:

   Version	Prompt to enter
   Sage Accounts v26.3 and above	Taskkill/f /IM sg50svc_vxx.exe
   	Where vxx is your version, For example v33.

5. Press Enter.
   
   This stops the data service. To download and install the latest update, visit sage.co.uk/au.