| | How do I delink a customer from GoCardless in Direct Debit manager |
| Description | If you no longer want to collect payments from a customer, or the wrong mandate ID is linked, you can delink them from GoCardless. This won't cancel the mandate. |
| Resolution | - Open Sage 50 Accounts and logon as MANAGER.
- Select Customers then double-click the required customer.
- Select the Bank tab and then press Delink.
- Press Yes then Close.
That's it. The customer record is no longer linked to GoCardless.
[BCB:184:Emma Footer CB:ECB] [BCB:66:Sales - AutoEntry:ECB] |
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