• Check your version of Microsoft Outlook is compatible with Sage 50 Payroll Ireland
  • System requirements for Sage 50 Payroll Ireland
• Make sure you're using the desktop version, not the cloud-based version
• Install all updates for your version of Microsoft Outlook

Check Run as Administrator settings

1. Save and close all software on your computer.
2. Right-click the Outlook shortcut, then select Properties.
3. Select the Compatibility tab.
4. Check you've set the Run this program as an administrator checkbox as required, then select OK.
5. Right-click Sage 50 Payroll Ireland, then select Properties.
6. On the Compatibility tab, make sure Run this program as an administrator matches Outlook, then select OK.

Check Sage 50 Payroll Ireland can access Microsoft Outlook

1. Save and close all Microsoft Outlook windows.
2. Open Sage 50 Payroll Ireland and log in to a payroll.
3. On the menu bar, select Help, then System Information.
4. Under Support Homepage, select Send to Support. 
   
   • If a new Outlook email opens with two attachments, you've set up Outlook correctly
   • If nothing happens or an error appears, contact your IT support

Set Outlook as the default mail provider

1. Press the Windows + R, type control /name Microsoft.DefaultPrograms.
2. Select OK, then Set your default programs.
3. Select Outlook (desktop), then Set this program as default.
4. Select OK.
5. Right-click any file, for example, a Word document, select Send To, then Mail Recipient.
   • If an Outlook email opens, Outlook is your default mail provider
   • If not, contact your IT support for a repair install of Microsoft Outlook