Installation - 'Error 1721/1722: There is a problem with this windows installer package'
Description

When installing your Sage software, the following message may appear:

'Error 1722: There is a problem with this windows installer package'

Cause
Resolution

To resolve this:

  1. Hold the Windows key and R. 
  2. Enter CMD and click OK.
  3. Type MSIEXEC /UNREGISTER  and press Enter.
  4. Type MSIEXEC /REGSERVER and press Enter.
  5. Browse to the InstallShield folder in:
    • 32 bit: C:\Program Files\Common Files
    • 64 bit: C:\Program Files (x86)\Common Files
  6. Right click InstallShield and click rename.
  7. Enter old after InstallShield and press Enter
  8. Retry your Sage 50 Accounts installation. 

If the issue persists please contact Sage Technical Support

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