When installing your Sage software, the following message may appear:

'Error: 1402: Could not open Key'

This is due to a problem in the Windows registry.

1. Press the Windows key + R, enter CMD then click OK.
2. Type SFC /SCANNOW then press Enter.
3. Log into Windows as a different user with full administrator access.
4. Try the installation again.

If the problem persists, for further help please refer to Microsoft help or your local IT support.