This occurs when your My Sage permissions don't have the required privileges. This may be due to containing sensitive company information.

For this reason you may receive the following message:

The steps we recommend you follow:

• Try logging out and in again
• Contact the Online Account Administrator and request they Add or web admin / financial access to My Sage

NOTE: This is the person who originally set up your My Sage account at your company. If they're no longer at the business, follow the steps in this article- My Sage - online administrator has left the business

• On some pages, there's an option Send request to gain access
  
  Once sent, the Online Account Administrator must Create new user access in the My Sage account.
  
  
• Alternatively, click Log out, and try again using the log in details of a user with online admin rights

 TIP: If you're logging is as the online account admin, you may need to use the incognito windows or clear cache and cookies. 

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