When you install Sage Accounts, the following message can appear:

'Runtime Error Program: C:\Windows\syswow64\MsiExec.exe - R6034. An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information.'

You can also get the error:

'Microsoft Visual C++ Runtime Library. Runtime Error!'

NOTE: This error can also happen on a 32-bit computer. You can also see other errors after you click OK.

As a workaround, rename the msvcm80.dll, msvcp80.dll and msvcr80.dll files, install Sage Accounts and then rename the files back.

1. Log on to your computer as a windows administrator.
2. Browse to and rename the files.

You can locate these files in C:\Windows, C:\Windows\System32 or C:\Windows\Syswow64 depending on the computer manufacturer:

• msvcm80.dll
• msvcp80.dll
• msvcr80.dll

3. To rename the files, right-click the file then select Rename.
4. Add old to the end of the file name.
5. Install Sage 50 Accounts.
6. Repeat steps 3 and 4 to remove old from the file names.