Windows 11

1. Press the Windows key  + E.
2. Click View, then hover over Show click Options.
3. Then click Hidden items.
4. Check your settings are as follows:
   

   Advanced settings	Check box
   Don't show hidden files, folders, or drives	Clear
   Show hidden files, folders, and drives	Select
   Hide extensions for known file types	Clear
   Hide protected operating system files (Recommended)	Clear - A warning message will show when you clear this check box - click Yes to this warning.

5. Click Apply then click OK.

Steps are also available on the Microsoft Support site.

Windows 10

1. Press the Windows key  + E.
2. Click View, then click Options.
3. Click Change folder and search options.
4. Click the View tab.
5. Check your settings are as follows:
   

   Advanced settings	Check box
   Don't show hidden files, folders, or drives	Clear
   Show hidden files, folders, and drives	Select
   Hide extensions for known file types	Clear
   Hide protected operating system files (Recommended)	Clear -A warning message will appear when you clear this check box - click Yes to this warning.

6. Click Apply then click OK.

Steps are available on the Microsoft Support site.