When installing or opening Sage Accounts, you may receive the following message:

'The procedure entry point XXXX could not be located in the dynamic link library XXXX.dll'

This message occurs when one of the program files is damaged or the wrong version. Don't worry, this is easy to resolve in a few simple steps.

1. Make a note of the dll file mentioned in the error.
2. If the error also shows a folder path to the dll, make a note of the path.
3. To close the error click OK, then close all software.
4. Press the Windows key + E then either:
   
   • Browse to the path you noted in step 2, or
   • If there was no path mentioned in the error, browse to the folder you're installing to
5. Right-click the dll file you noted, click Rename then add old to the filename.
6. Reinstall Sage 50 Accounts.

If the issue persists you may need to uninstall Sage 50 Accounts, install any available Windows updates, then reinstall Sage 50 Accounts to a new folder.