This video is part of the free Sage University course Batch Invoices and Credits. To sign up for the full course, or see other free Sage University training courses.
Follow the steps
Go to Bank accounts then select Customer receipts.
Complete the window as follows:
Bank A/C
As the software doesn't post any money to or from the bank account, you can select any bank account.
Account*
From the dropdown list, choose the customer record.
Date*
Enter the date required for the allocation.
Reference
Leave this box blank, as the software doesn't create an additional transaction.
Ex. Reference
Leave this box blank as this don't create an extra transaction.
Amount
Leave the Amount value as 0.00.
Allocate the credit to the invoice:
To allocate the full credit, select the Receipt field on the credit line and select the Pay in Full option. Then select the Receipt box on the invoice line and select the Pay in Full option
To allocate part of the credit, enter the amount in the Receipt box on the credit line and press Tab. Then enter the amount in the Receipt box on the invoice line and press Tab